Terms & Conditions

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Standard Terms and Conditions of Trading

These terms form the basis of the contract between our customer and Homemade by Hannah. These Terms, your Order, and your Order confirmation are considered by us to set out the whole agreement between you and us for the sale of cakes. It is your responsibility to check all details in the order confirmation are complete and accurate as this is the document we work to when completing your order.

Basis of Sale

Any samples, drawings, or descriptions that we issue, and any descriptions or illustrations contained on our website and social media are issued solely to provide you with an approximate idea of the cakes they describe and remain the property of Homemade by Hannah.

Quotations are valid for a period of 48 hours from the day of issue. Cake sizes quoted are in inches and are based on the diameter of the cake. Cakes are approx 5-6 inches tall. 

No contract is made with you until we have received your deposit. Once your deposit has been received you are in a legally binding contract with Homemade by Hannah.

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Cakes

Our cakes are made in an environment where nuts, egg, milk, gluten, and other allergens are present. We cannot guarantee that any cake is entirely nut-free although we make every effort to ensure that allergies are accommodated.

We cannot guarantee an exact replica of any cake, but we will always try our best to do so. Where colour swatches are provided, we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed.

Please note some flowers are not suitable for use as a cake decoration. If you are supplying fresh flowers, please ask your florist for details regarding toxicity. We cannot be liable for any contamination of our food products that may arise from their misuse. We recommend that your florist liaise directly with us to confirm detail about the size of the cake being dressed to avoid any miscommunication.

From time to time certain materials for our cakes may become obsolete. This is totally out of our control; however, we will do our best to select replacement products to reflect the original design as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.

If your cake contains figures made from sugar paste, whilst edible, we do not advise that they be eaten, due to the possible presence of dowels for reinforcement. All of our figures are handmade, and therefore, whilst we try to capture the characteristics of a particular person if requested (such as with eye colour, hair colour, hair length, glasses, etc), we cannot guarantee a true likeness. It is your responsibility to provide images for our reference. If images are not provided standard figures shall be used. Images need to be provided no later than 2 weeks prior to the event

Stacked cakes contain dowels in each tier to provide support and these should be removed before consumption.

The cake is a fresh product containing no additives or preservatives and it is our right to assume consumption on the day requested. Cakes should be stored in a dry place, at room temperature, away from direct sunlight and sources of heat in the box provided. Fondant cakes should NOT be refrigerated however buttercream cakes should be kept refrigerated on warmer days.

Homemade by Hannah and the customer expressly agree that the cakes and all goods purchased from Homemade by Hannah remain the property of Homemade by Hannah until paid for in full.

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Delivery and Collection

All orders may be collected free of charge from Homemade by Hannah by prior arrangement. We accept no responsibility for any damage sustained to the cake once it has left the premises.

If delivery has been agreed, we will deliver the cake on the day set out in the order confirmation to the address provided. We do not offer specific delivery times. Homemade by Hannah will always do the best it can to ensure delivery dates agreed are achieved for the provision of the goods or services however the Company cannot accept liability for delays and time shall not be of the essence. Delivery will only be attempted once, if the recipient is not in to receive the cake, it will return to Homemade by Hannah's premises and collection will need to be arranged. 

If the delivery address changes after the order has been confirmed additional charges may be added to cover extra mileage.

When delivering to a wedding venue, we will contact the venue in advance to arrange a mutually convenient time for delivery. If we set up the wedding cake, we shall take a photograph of the cake before leaving and, where possible, obtain a signature from the venue confirming the cake has been received in good condition. Should the venue need to set up the cake themselves we shall explain how the cake is to be displayed and where possible, obtain a signature to verify we have done so. Once the cake has been delivered, we are unable to accept any liability for any damage sustained to the cake thereafter nor any failure to follow the instructions provided.

If the cake is delivered with a cake stand, a security deposit will be payable with the final balance. The stand must be returned to us in a good, clean condition within 3 days of the wedding. Upon the return of the stand, the deposit will be refunded. This will be refunded via bank transfer with 5 working days. Should the stand be returned broken or damaged, the cost of the replacement stand will be deducted from the security deposit.

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Cakes placed outside or in venues without air conditioning are liable to react to the temperature. In hot or humid weather there is the possibility of sugar decorations melting or damage to cakes. Homemade by Hannah will always lease directly with the venue to discuss delivery times and set up locations to best suit the cake in warmer months. If Homemade by Hannah is due to deliver at a set time, this may be subject to change if we feel arriving earlier is necessary to avoid transporting in the hottest times of day. If the delivery location is at a home address, Homemade by Hannah will need confirmation of where the cake will be set up. If Homemade by Hannah deems it applicable, it may be advised the cake is stored in a cooler area and moved at a later time in cooler weather to the cake table. 

 

Please note, we do not provide cake tables, tablecloths or cutting knives. It is the responsibility of the Buyer to provide these or check with the venue to ensure these items are provided. 

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Price and Payment

The price of your cake will be as set out in your order confirmation. No Vat is payable on the cakes. A £50.00 deposit is required for wedding cake orders and a £20 deposit for all other cakes. For Wedding Cakes, a detailed order confirmation will be issued detailing the final balance and payment details. No further payment reminders will be sent, and it is the responsibility of the client to ensure payment is on time.

Please note all deposits are non-refundable.

The balance must be paid in cleared monies no later than the date set out in the order confirmation by bank transfer to the account specified or cash.

If payment is not received by the date specified this shall be constituted as a breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late, we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as laid out in the order confirmation. In these circumstances, the cake will be made as close to the order confirmation as possible with no redress or liability on Homemade by Hannah.

 

Cancellation, postponement, and alterations

In the event of a cancellation by yourselves, the deposit is non refundable.

 

If full payment has been made in advance, providing work has not already begun on the cake, this includes fondant work, or if special products have not already been purchased, such as toppers, specific ingredients, a full refund will be given minus the deposit. 

 

If full payment for celebration cakes has been made and we are within the 7 days prior to collection, this is non refundable. 

 

If full payment for wedding cakes has been made and we are within the 4 weeks prior to the wedding date, this is non refundable.

Any deposits previously paid are non-refundable.

In the event of a wedding postponement, if payments have been made including the deposit and final payment (4 weeks prior to wedding date), these will be non refundable.

 

We will always try our best to postpone your wedding to a new date but this is subject to availability only. If we are unable to re book you for a new date, the payments still remain non refundable. Postponements may also be subject to an increase in costs, in line with the annual cost of inflation, dependant on the duration of the postponement.

You may, prior to 8 weeks before the wedding day, or 7 days for celebration cakes, amend your order by providing us with written notice. In the case of alterations, a new order confirmation will be issued detailing the changes and the new cost. Alterations are not confirmed until a new order confirmation has been issued. Should you make any changes after the time scale stipulated above there will be no a reduction in the price you pay, even if your new design is cheaper than the original booking.

If for any reason you fail to collect your cake order, we reserve the right to take action to recover any balances outstanding.

Homemade by Hannah reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing): fire, floods, storm, plant breakdown, strike, lockouts, riot, hostilities, non-availability of materials or supplies or any other event outside the control of Homemade by Hannah, and Homemade by Hannah shall not be liable for any breach of contract resulting from such an event. In this situation we will provide you with written notice and any booking fees paid are non-refundable and we refer to our cancellation policy. As such we advise you to purchase wedding insurance.  

Homemade by Hannah's liability (both in contract and tort) in respect of defects in goods or services shall be limited to the issue of a credit note in respect thereof or granting a refund or other such compensatory measures as Homemade by Hannah, at its discretion, considers appropriate in the circumstances and shall be limited to the value of the goods or services giving rise to the claim.

Homemade by Hannah shall not under any circumstances be liable for the customer respect of indirect consequential loss or damage or loss of profits, provided always that these conditions do not exclude or restrict Homemade by Hannah's statutory liability for death or personal injury arising from any negligence on Homemade by Hannah’s part or liability imposed by statutory implied terms in Consumer Contracts.

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Complaints 

Complaints are extremely rare and due to the amount of work put into each individual cake, we take them very seriously. Any issues must be brought to our attention within 24 hours of collection or delivery to give a fair opportunity to assess the nature of the complaint.

Both Parties agree to not post any negative information about the other arising out of this Contract or Event on any online forum or website without providing advance written notice of the intended content thereof and providing the other party with a prior opportunity to resolve any issues between the parties amicably.

Complaints regarding the decoration of celebration cake can be easily repaired so errors of this nature must be pointed out upon delivery/collection so as to give us the opportunity to correct them. Wedding cake clients may be sent a sketch of their wedding cake prior to the wedding. It is the client’s responsibility to check that this meets with their requirements and raise any issues with us if there are any discrepancies.

Where the complaint is in regard to the quality of the cake then the cake, or remainder of the cake/tier, must be returned to us as soon as possible after cutting and within 48 hours of collection/delivery to ensure that we are able to fairly assess the nature of the complaint.

Please note we can only deal with the client who placed the original order.

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General Terms

All designs and intellectual property rights remain the property of Homemade by Hannah.

We reserve the right to use images of your cake for any form of advertising including web-based promotions, brochures, galleries, and competitions. It is advisable that you make a copy of all documentation received from Homemade by Hannah for your own benefit.

This Agreement together with Order Confirmation documents provided constitutes the entire agreement and understanding between the parties relating to the order. Except as may be expressly stated in this Agreement, it supersedes and cancels all prior agreements, statements, representations, understandings, negotiations, and discussions, whether oral or written, between the parties. Each of the parties acknowledges and agrees that in entering into this Agreement it does not rely on any statement, representation, warranty, or understanding made prior to this Agreement save to the extent that such statement, representation, warranty, or understanding is incorporated into this Agreement. Each of the parties acknowledges and agrees that in entering into this Agreement it has not relied on (or has been induced to enter into this Agreement by) any statement, representation, warranty, or understanding made prior to this Agreement. Nothing in this paragraph excludes any liability for fraudulent misrepresentation.

In the event that anyone or more such provisions of this Agreement should be deemed to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity and enforceability of the remaining valid and enforceable provisions thereof which shall be construed as if such invalid or unenforceable provisions had not been inserted.

The parties agree to submit to the non-exclusive jurisdiction of the English courts.

Any headings utilised in this Agreement have been inserted for the convenience of reference only and should in no way restrict or otherwise affect the construction of the terms and conditions hereof.

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